We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return within 30 days from the date your order is delivered.

Return Eligibility

To be eligible for a return:

• The return request must be made within 30 days of delivery.
• The item must be unused, unopened, and in its original condition.
• The product must remain in its original clear plastic packaging, with all labels and seals intact.
• The packaging must not be opened, tampered with, or damaged.

Because our products are primarily designed for children, we maintain strict hygiene and safety standards. For this reason, we cannot accept returns of products that have been removed from their original sealed packaging, as we cannot verify how they have been handled or whether they have been exposed to contaminants or allergens.

Non-Returnable Items

We cannot accept returns or issue refunds if:

• The original clear plastic packaging has been opened, removed, or damaged.
• The product has been used or is not in its original condition.
• The item was damaged due to misuse or improper handling after delivery.
• A return is requested solely because an airline does not permit the product for travel. Our products are not officially approved by any specific airline.

Return Shipping

Customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot issue a refund for items that are lost in transit or never received.

International Orders & Customs

Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer or recipient.

If an international shipment is refused or returned due to unpaid customs charges or any other reason, a refund will be issued minus any return shipping costs, import fees, customs charges, or other expenses incurred.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Email: hello@thebubbaboard.com